FAQs
Find answers to your most common questions about our subscription and services.
What do I get in Craving Island Box?
Every box contains 14+ full-size Japanese snacks — the exact same retail packages you'd find on shelves in Tokyo. We include a mix of sweet and savory: chocolate, chips, gummies, biscuits, rice crackers, and seasonal limited editions. No samples. No mini portions. No booklets taking up space. Just snacks, packed to the limit.
Do the contents change every month?
Yes — every box is different. We source directly from Japan's major distributors, which means we have access to seasonal and limited-edition items as they're released. You'll always get something new.
Is the One-Time Purchase really just one box?
Yes. The one-time purchase is exactly that — one box, one payment, no strings attached. You will not be automatically enrolled in a subscription.
Do subscriptions auto-renew?
Yes — subscription plans (3, 6, and 12-month) renew automatically at the end of each period. However, we always send you a reminder before your renewal date so you're never caught off guard. If you'd like to cancel, just contact us by the 15th of the month before your renewal and we'll take care of it.
Do you provide allergy information?
Labeling on snacks is in Japanese. We include information handout in each box. If you have specific allergy or dietary restriction, please don’t hesitate to contact us!
Are your snacks Halal-certified?
We are not Halal-certified. Our boxes contain a variety of Japanese snacks, some of which may contain pork-derived ingredients, alcohol, or other non-Halal components. We recommend checking with us before ordering if you have specific dietary requirements.
Are your snacks Kosher-certified?
We are not Kosher-certified. Our boxes may contain ingredients that do not meet Kosher dietary requirements. We recommend checking with us before ordering if you have specific dietary requirements.
Refund/Pause
Please note that all sales are final and non-refundable. You will be charged all upfront. So please decide your plans carefully up to your needs.
We don’t refund you but you can pause your subscription. Please contact us by 15th of each month for next coming box.
Which countries do you ship to?
We ship worldwide with some exceptions. If you're unsure whether we ship to your country, please contact us before ordering.
Do you cover customs and taxes?
Custom regulations and taxes vary from country by country. Please not that we are not responsible for covering these costs. We don’t have control over their decisions on custom procedures or taxes.
When is ‘Cut-Off’ date?
All orders are processed in Japan standard time. Order for cut off period is at the end of each month. If you need to update your information such as address or to cancel/pause/resume subscription, please contact us by 15th of each month.
Example: Ordering September box, new order cut off on Aug 31st, and change/cancel/pause/resume cut off on Aug15th.
How much is the shipping?
Shipping is calculated based on your region and shown clearly at checkout before you pay. Shipping fee East Asia : $0, South Asia : $10, US / Canada : $13, Europe / Oceania / Other:$20
When will my box be shipped?
We aim to ship your box as quickly as possible after your order. Please note that orders placed in the middle to end of the month may be shipped in early the following month.
How long does shipping take?
Typically 10 business days after your box ships. International shipping times may vary depending on your country and local customs procedures.
What happened if my box arrives damaged?
We will do as much as we can do for you. Please contact us immediately after you receive with some pictures.
Please note that damages on the box or product packaging will not be eligible for compensation as long as content itself are undamaged. Also broken cookies or chips, melted chocolate due to weather condition or regular transportation process are not also eligible for compensation.
Do you have Gift plan or personal box?
Yes we do!
Please contact us, we can discuss further in detail, such as occasion, content, personal packaging and budget.
Still have questions?
We're here to help you!
